Returns & Exchanges

At In Alchemy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. You may return or exchange any item within 30 days of purchase. The item must be unused and in its original packaging. To initiate a return or exchange, please contact our customer service team. We will provide you with a return label and instructions on how to proceed. Once we receive your return, we will process your refund or exchange within 5-7 business days. Please read our policy below to understand how we handle returns and exchanges in accordance with Australian industry standards.

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1. Eligibility

1.1 Return Eligibility

You are eligible for a return or exchange if:

• The item is damaged or defective upon receiving.

• You received the wrong product.

• You change your mind and would like to return an item within the specified timeframe, please note that change of mind purchases are only eligible for a credit/exchange, not a refund.

1.2 Non-Returnable Items

The following items are not eligible for returns or exchanges:​

• Items that have been opened, used, or altered in any way.

• Items without their original packaging.

• Perishable or consumable goods (e.g., cacao). 

2. Return and Exchange Period

You must initiate a return or exchange request within 30 days of purchasing. To start the process, please contact our customer support team at info@inalchemy.com

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at info@inalchemy.com and provide the following information:

  • Your order number.

  • The reason for the return or exchange.

  • Photos of the damaged or incorrect item.

• Our customer support team will review your request and provide you with further instructions.

4. Return and Exchange Process

Once your request is approved, we will provide you with a return label (if necessary) and instructions on how to return the item. Please ensure that the product is securely packaged and returned in its original condition. Upon receiving the returned item, we will inspect it to confirm its eligibility for a refund or exchange.

5. Refunds and Exchanges

5.1 Refunds

• If your return is approved, we will process a refund to your original payment method within 5-7 business days after receiving the returned item.

5.2 Exchanges

• If you are eligible for an exchange, we will promptly send you the replacement item as soon as we receive and approve your return.

6. Shipping Costs

• If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs.

• If the return is due to other reasons, the customer is responsible for the return shipping costs.

7. Contact Us

If you have any questions or need assistance with the returns and exchanges process, please don't hesitate to contact our customer support team at info@inalchemy.com